Which of the following is a correct list of these Four Ps?
Service Design emphasises the importance of the Four Ps’. Which of the following is a correct list of these Four Ps?
Which of the following should be considered when designing measurement systems, methods and metrics?:
Which of the following should be considered when designing measurement systems, methods and metrics?:
1. The services
2. The architectures
3. The configuration items
4. The processes
Which process contains the Business, Service and Component sub-processes?
Which process contains the Business, Service and Component sub-processes?
Customer perceptions and business outcomes help to define what?
Customer perceptions and business outcomes help to define what?
One of their responsibilities would be?
The Service Catalogue Manager has responsibility for producing and maintaining the Service Catalogue. One of their responsibilities would be?
Which of the following provides resources to resolve operational and support issues during Release and Deploym
Which of the following provides resources to resolve operational and support issues during Release and Deployment?
Identify the input to the Problem Management process
Identify the input to the Problem Management process
Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?
Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?
Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agr
Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?
Which of the following BEST describes a Change Authority?
Which of the following BEST describes a Change Authority?