The Supplier Management process includes:
The Supplier Management process includes:
1: Service Design activities, to ensure that contracts will be able to support the service requirements
2: Service Operation activities, to monitor and report supplier achievements
3: Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business
Which of the following would be defined as part of every process?
Which of the following would be defined as part of every process?
1. Roles
2. Activities
3. Functions
4. Responsibilities
Which of the following statements about processes is INCORRECT?
Which of the following statements about processes is INCORRECT?
How many people should be accountable for a process as defined in the RACI model?
How many people should be accountable for a process as defined in the RACI model?
What is the BEST description of an Operational Level Agreement (OLA)?
What is the BEST description of an Operational Level Agreement (OLA)?
Which of the following Availability Management activities are considered to be proactive as opposed to reactiv
Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability
The BEST processes to automate are those that are:
The BEST processes to automate are those that are:
Which model delivers a view of the services, assets and infrastructure?
Which model delivers a view of the services, assets and infrastructure?
Which is the BEST definition of a Configuration Item (CI)?
Which is the BEST definition of a Configuration Item (CI)?
Which of the following are aspects of Service Design?
Which of the following are aspects of Service Design?
1. Architectures
2. Technology
3. Service Management processes
4. Metrics