What is the difference between Asset Management and Configuration Management?
Information and Communication Technologies (ICT) includes both Asset Management and Configuration Management. What is the difference between Asset Management and Configuration Management?
Which data, for a new Configuration item (CI), is recorded in the Configuration Management Database (CMDB)?
Which data, for a new Configuration item (CI), is recorded in the Configuration Management Database (CMDB)?
Where are activities documented with the aim of improving an IT service?
Where are activities documented with the aim of improving an IT service?
Where are the statuses of changes recorded?
Where are the statuses of changes recorded?
Which of the following could BEST be described as "A decision support and planning tool that projects the
Which of the following could BEST be described as “A decision support and planning tool that projects the likely consequences of a business action”?
Which of the following is the BEST description of a Business Case?
Which of the following is the BEST description of a Business Case?
Undertaking a gap analysis is a key activity within which part of the Deming Cycle for improving services and
Undertaking a gap analysis is a key activity within which part of the Deming Cycle for improving services and service management processes?
Which process is responsible for sourcing and delivering components of requested standard services?
Which process is responsible for sourcing and delivering components of requested standard services?
Which of the following is the BEST definition of an Event?
Which of the following is the BEST definition of an Event?
Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:
Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of: