Which of the following items is not measured as part of this monitoring, measuring or review?
The Service Provider should check that the Service Management objectives and the plan are beingachieved. Which of the following items is not measured as part of this monitoring, measuring or review?
What is accreditation in the context of ISO/IEC 20000?
What is accreditation in the context of ISO/IEC 20000?
What is the added value of a service being delivered?
What is the added value of a service being delivered?
According to ITIL best practices, what should happen next?
Release Management has distributed a defective Release. As a result, monthly invoicing has come to a standstill. This has very radical consequences for the business and has been reported as an incident. According to ITIL best practices, what should happen next?
Which ITIL process is responsible for determining the hardware necessary in order to support an application?
Which ITIL process is responsible for determining the hardware necessary in order to support an application?
Which service changes should be documented in change records?
Which service changes should be documented in change records?
Which of the following must be included within the Service Management plan?
Which of the following must be included within the Service Management plan?
Who is responsible for tracking and monitoring an incident?
Who is responsible for tracking and monitoring an incident?
What criterion defines a category for a change?
Changes are divided into categories. What criterion defines a category for a change?
What part of the Capacity Management process does this refer to?
The Capacity Manager asks the user of an application whether a certain activity can be performed at night so that the CPU is not overloaded during the day. What part of the Capacity Management process does this refer to?