Which of the following is a best practice for Capacity Management?
Which of the following is a best practice for Capacity Management?
What is mandatory to define in the Incident Management procedures?
What is mandatory to define in the Incident Management procedures?
What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?
What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?
What is the basis of the ITIL approach to Service Management?
What is the basis of the ITIL approach to Service Management?
What ITIL process is responsible for ensuring that only virus-free software is put into the DSL?
Software is checked for viruses before it goes into the Definitive Software Library (DSL). What ITIL process is responsible for ensuring that only virus-free software is put into the DSL?
Who conducts the "first party audit"?
Who conducts the “first party audit”?
Which statement below is not a purpose of Supplier Management procedures?
Which statement below is not a purpose of Supplier Management procedures?
Which aspects are described in a Service Level Agreement (SLA)?
Which aspects are described in a Service Level Agreement (SLA)?
Which ITIL process provides an insight, through the Modeling activity, into trends that could cause performanc
Which ITIL process provides an insight, through the Modeling activity, into trends that could cause performance problems in the future?
How is a change that must be made quickly called?
How is a change that must be made quickly called?