What is a shared concept of both ISO/IEC 27001 and ISO/IEC 20000?
What is a shared concept of both ISO/IEC 27001 and ISO/IEC 20000?
What should Quality Management Systems encourage organizations to do?
What should Quality Management Systems encourage organizations to do?
Which of the following is a best practice concerning Information Security Risk assessment?
Which of the following is a best practice concerning Information Security Risk assessment?
What is the difference between a process and a project?
What is the difference between a process and a project?
Which ITIL process carries out a risk analysis on the possible threats to and vulnerabilities of the IT infras
Which ITIL process carries out a risk analysis on the possible threats to and vulnerabilities of the IT infrastructure?
Which of the following actions should be taken to ensure continual improvement of a Quality Management System?
Which of the following actions should be taken to ensure continual improvement of a Quality Management System?
What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management
What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management, as described in the ISO/IEC 20000 standard?
Which of the following is a benefit of using ITIL?
Which of the following is a benefit of using ITIL?
Where is the planning of changes kept up to date?
Where is the planning of changes kept up to date?
Which statement best describes the role of the Service Desk?
Which statement best describes the role of the Service Desk?