Who or what should always be informed in case a Release is rejected, delayed or cancelled?
Who or what should always be informed in case a Release is rejected, delayed or cancelled?
What is the objective of planning and implementing new or changed services?
What is the objective of planning and implementing new or changed services?
What is a Configuration Baseline?
What is a Configuration Baseline?
Which of the following is a department rather than a process?
Which of the following is a department rather than a process?
What is the responsibility of the Change Management process here?
When implementing a new version of an application both Change Management and Release Management are involved. What is the responsibility of the Change Management process here?
Which of the following standards was the forerunner to ISO/IEC 20000?
Which of the following standards was the forerunner to ISO/IEC 20000?
Which of the statements below is a best practice?
It is essential that an owner at senior level has overall responsibility for Service Management.
Which of the statements below is a best practice?
Which ITIL process is responsible for setting up the cost allocation system?
Which ITIL process is responsible for setting up the cost allocation system?
In the Change Management process, which role is ultimately responsible for the entire process?
In the Change Management process, which role is ultimately responsible for the entire process?
Which activity needs to be carried out by Problem Management in order to achieve this?
One of the objectives of Problem Management is to minimize the impact of problems on IT services. Which activity needs to be carried out by Problem Management in order to achieve this?