What can be improved by achieving quality objectives?
What can be improved by achieving quality objectives?
Can this person perform internal audits for the delivery processes?
The appointed member of management is only responsible for the co-ordination and management of all services. Can this person perform internal audits for the delivery processes?
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
Which ITIL process is responsible for having this user’s PC replaced within three hours?
A user reports a PC problem to the Service Desk. A Service Desk representative determines that the PC is defective and indicates that according to the services catalogue, the PC will be replaced within three hours. Which ITIL process is responsible for having this user’s PC replaced within three hours?
Which ITIL process includes the activity of describing and registering all components in the IT infrastructure
Which ITIL process includes the activity of describing and registering all components in the IT infrastructure?
Which of the following calculates the number of defects per million opportunities?
Which of the following calculates the number of defects per million opportunities?
What is part of the policy for Budgeting and Accounting for IT Services?
What is part of the policy for Budgeting and Accounting for IT Services?
Which of the following is a department rather than a process?
Which of the following is a department rather than a process?
Which status is a problem assigned once its cause has been identified?
Which status is a problem assigned once its cause has been identified?
Which process is responsible for ensuring this updated version is tested?
The spell check module of a word-processing software package contains a number of errors. The Development department has corrected these errors in a new version. Which process is responsible for ensuring this updated version is tested?