What is according to ISO/IEC 20000 a required part of the planning for new or changed services?
What is according to ISO/IEC 20000 a required part of the planning for new or changed services?
What does the concept of "quality" comprise?
What does the concept of “quality” comprise?
Which ITIL process is responsible for handling an application for a new workstation according to a standard wo
Which ITIL process is responsible for handling an application for a new workstation according to a standard working method?
When an organization decides to control the flow of incident information within the IT organization, which ITI
When an organization decides to control the flow of incident information within the IT organization, which ITIL process would it be putting in place?
What aspects would you not expect to see in a Service Level report designed for the customer?
What aspects would you not expect to see in a Service Level report designed for the customer?
Which processes should the Plan, Do, Check, Act methodology be applied to?
Which processes should the Plan, Do, Check, Act methodology be applied to?
What else do all employees need to be aware of?
Top management needs to ensure that its employees are aware of the relevance and importance of their activities. What else do all employees need to be aware of?
Which ITIL process has the following objective?
Which ITIL process has the following objective? Correcting malfunctions in the services as quickly as possible by minimizing the consequences of the malfunctions, so that the user is hindered as little as possible.
When is a Known Error identified?
When is a Known Error identified?
Which ITIL process has responsibility in preventing unauthorized access to data?
Which ITIL process has responsibility in preventing unauthorized access to data?