What triggers a re-test of the Availability and Service Continuity plans?
What triggers a re-test of the Availability and Service Continuity plans?
Which process is responsible for the definition of this process?
According to the ISO/IEC 20000 standard it is important that a process exists to deal with contractual disputes with suppliers. Which process is responsible for the definition of this process?
Where are activities documented with the aim of improving an IT service?
Where are activities documented with the aim of improving an IT service?
What is the criterion used by Change Management in determining the category for a Request for Change?
What is the criterion used by Change Management in determining the category for a Request for Change?
Under whose leadership is this discussion held?
An organization plans on implementing a new network operating system. Before the actual implementation takes place, the plan of approach for achieving the implementation is discussed.
Under whose leadership is this discussion held?
What services can be left out of the Service Catalogue?
What services can be left out of the Service Catalogue?
What is included in these measurements?
The success and failure of Releases shall be measured. What is included in these measurements?
What does the standard explicitly recommend to be implemented with Configuration Management?
What does the standard explicitly recommend to be implemented with Configuration Management?
Which ITIL process is responsible for this?
When the cause of one or more incidents is not known, additional resources are assigned to identify the cause. Which ITIL process is responsible for this?
What is a request to replace something within the IT infrastructure called?
What is a request to replace something within the IT infrastructure called?