While planning for service improvements, what is an important best practice to consider?
While planning for service improvements, what is an important best practice to consider?
Who should ensure that this evidence is available?
During an audit, evidence is required for Service Management policies, plans and procedures.
Who should ensure that this evidence is available?
Which activity is performed after acceptance of a Request for Change?
In Change Management, a number of activities take place between the acceptance of a Request for Change and the completion of the change. Which activity is performed after acceptance of a Request for Change?
What is the process owner responsible for?
A process is a logically coherent series of activities for a pre-defined goal. What is the process owner responsible for?
Which of the following is an incident?
The Service Desk receives different types of calls. Which of the following is an incident?
What is the reason for this?
Problem Management is responsible for carrying out trend analysis of Incident volumes and types.
What is the reason for this?
If the service provider believes the service levels will not be met for an incident, when shall a customer be
If the service provider believes the service levels will not be met for an incident, when shall a customer be informed of this?
What will the controls be related to?
Security controls shall be documented. What will the controls be related to?
Which of the following is the best description of the contents of the Definitive Software Library?
Which of the following is the best description of the contents of the Definitive Software Library?
Which activity is not the responsibility of IT Service Continuity Management?
Which activity is not the responsibility of IT Service Continuity Management?