How should the requirements for Service Continuity and Availability be identified?
How should the requirements for Service Continuity and Availability be identified?
What is the objective of Customer satisfaction measurement?
Customer satisfaction measurement is an important activity in the Business Relationship Management process. What is the objective of Customer satisfaction measurement?
What is meant by the urgency of an incident?
What is meant by the urgency of an incident?
Which ITIL process is responsible for tracing the underlying cause of errors?
Which ITIL process is responsible for tracing the underlying cause of errors?
What is the first activity when implementing a release?
What is the first activity when implementing a release?
Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?
All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?
What should be included as an attribute of a managed Configuration Item (CI)?
Part of the Configuration Management process is about Configuration identification. What should be included as an attribute of a managed Configuration Item (CI)?
What should planning for a new or changed service consider?
What should planning for a new or changed service consider?
Which ITIL process is responsible for annually allocating the costs of Underpinning Contracts?
Which ITIL process is responsible for annually allocating the costs of Underpinning Contracts?
Which step in this model must be taken first?
The Deming quality circle is a model for control based on quality. Which step in this model must be taken first?