What purpose does implementation of a Quality Management System as per ISO/IEC 20000 serve?
What purpose does implementation of a Quality Management System as per ISO/IEC 20000 serve?
What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?
What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?
What is Application Sizing?
The Application Sizing activity is part of Capacity Management. What is Application Sizing?
What ITIL process is responsible for ensuring that only virus-free software is put into the DSL?
Software is checked for viruses before it goes into the Definitive Software Library (DSL). What ITIL process is responsible for ensuring that only virus-free software is put into the DSL?
Which activity is not a Service Desk activity?
Which activity is not a Service Desk activity?
Who has a responsibility in continual improvement?
Who has a responsibility in continual improvement?
When should the final closure of an Incident record be completed?
When should the final closure of an Incident record be completed?
Where are agreements regarding Service Delivery and its relationship to Security Management recorded?
Where are agreements regarding Service Delivery and its relationship to Security Management recorded?
What is the term used for a fully described and approved Change that does not have to be evaluated by Change M
What is the term used for a fully described and approved Change that does not have to be evaluated by Change Management each time?
In which ITIL process is this employee now playing a role?
In an organization, the purchasing department has relocated internally – not just the people, but also their IT resources. A Service Desk employee has been commissioned to relocate this department’s workstations. In which ITIL process is this employee now playing a role?