What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?
What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?
Why are processes required?
Why are processes required?
Which of the following ITIL processes could also initiate this kind of measure?
In IT Service Continuity Management various precautionary measures are taken, for example using an emergency power provision. Which of the following ITIL processes could also initiate this kind of measure?
When can the Known Error be closed?
The successful diagnosis of a problem results in a Known Error. On the basis of this Known Error a Request for Change may be raised. When can the Known Error be closed?
Who decides the category of a change?
Who decides the category of a change?
What should the Relationship processes ensure?
The Relationship processes describe the relationships with the business and with the suppliers.
What should the Relationship processes ensure?
Which of the following is an ISO/IEC 20000 requirement relating to the service management plan?
Which of the following is an ISO/IEC 20000 requirement relating to the service management plan?
Which of the following is true of process descriptions?
Which of the following is true of process descriptions?
Which ITIL process manager requires a report specifying the duration of an interruption of a Configuration Ite
Which ITIL process manager requires a report specifying the duration of an interruption of a Configuration Item?
Which ITIL process is responsible for creating the cost agreements for extra support of the Service Desk?
Which ITIL process is responsible for creating the cost agreements for extra support of the Service Desk?