What is the use of additional technical expertise in the Incident Management process called?
What is the use of additional technical expertise in the Incident Management process called?
Which ITIL process aims to prevent incidents resulting from changes to the IT infrastructure?
Which ITIL process aims to prevent incidents resulting from changes to the IT infrastructure?
What is the objective of IT Service Management?
What is the objective of IT Service Management?
Which of the following is used as a set of guidance materials for IT governance?
Which of the following is used as a set of guidance materials for IT governance?
The cash registers in a supermarket experience network disruptions daily between 4 p.m. and 6…
The cash registers in a supermarket experience network disruptions daily between 4 p.m. and 6
Which of the following reports is an incident?
Reports of different types arrive at a Service Desk. Which of the following reports is an incident?
In the Service Level Management Process, what happens during the activity called "monitoring"?
In the Service Level Management Process, what happens during the activity called “monitoring”?
What is the best way that management can make this visible?
Top management has to provide evidence of its commitment to developing, implementing and improving its Service Management capability within the context of the organization’s business and Customers’ requirements. What is the best way that management can make this visible?
What should be ensured as part of these activities?
A group of activities within Release Management is roll-out, distribution and installation. What should be ensured as part of these activities?
What is the objective of the Service Continuity and Availability Management processes?
What is the objective of the Service Continuity and Availability Management processes?