What is the first step when registering an incident?
What is the first step when registering an incident?
Which ITIL process or which ITIL department has responsibilities that include distributing information to user
Which ITIL process or which ITIL department has responsibilities that include distributing information to users?
Where should this be covered?
Any organization may be impacted by legislative or regulatory change in the future. Where should this be covered?
For which type of organizations is ISO/IEC 20000 appropriate for use?
For which type of organizations is ISO/IEC 20000 appropriate for use?
What is the recommendation with regard to the implementation of an emergency Change?
What is the recommendation with regard to the implementation of an emergency Change?
For which of the following activities of Configuration Management are audits regularly implemented?
For which of the following activities of Configuration Management are audits regularly implemented?
For what is Capacity Management responsible?
For what is Capacity Management responsible?
What shall be done after a new or changed service has been implemented?
New or changed services need to be accepted before being implemented into the live environment. What shall be done after a new or changed service has been implemented?
What is the definition of Availability?
What is the definition of Availability?
What does Mean Time To Repair (MTTR) mean?
What does Mean Time To Repair (MTTR) mean?