Which one of the following are the two primary elements that create value for customers?

Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible

3. To minimize adverse impacts on business operations

Which one of the following statements BEST describes a definitive media library (DML)?

What is the name of the group that should review changes that must be implemented faster than
the normal change process?

Which one of the following is it the responsibility of supplier management to negotiate and agree?

Which one of the following is NOT a responsibility of the service transition stage of the service
lifecycle?

Which process is responsible for discussing reports with customers showing whether services
have met their targets?

What should a service always deliver to customers?

Which of the following are managed by facilities management?
1. Hardware within a data centre or computer room
2. Applications
3. Power and cooling equipment
4. Recovery sites

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?