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What is this advice an example of?

The Service Desk of supplier X continuous receives the same incident report. This concerns the
latest version of a client-server application. The problem no longer occurs if the former version is
re-installed. Because the cause of the incident has still not been traced, the supplier decides to
advise the customers to temporarily install the old version, if the problem occurs.
What is this advice an example of?

What type of program is in the network?

One of your users calls to state that their computer is acting unusual. You go to investigate and
find there is an unauthorized program installed on this computer. You examine the network and
find that this program is now on other machines in the network. It seems to be unable to move
through the network on its own, and is getting sent as an email attachment. What type of program
is in the network?


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