What BEST describes the value of service transition to the business?

How is a service delivered between departments of the same organization classified?

What is the BEST description of an external customer?

Which of the following is NOT an objective of the operations management function?

Which of the following BEST describes an operational level agreement (OLA)?

What does the continual service improvement (CSI) approach enable a business to achieve?

What are customers of an IT service provider who purchase services in terms of a legally binding contract
known as?

Which process has the following objective “Establish new or changed services into supported environments
within the predicted cost, time and resource estimates”?

Which of the following statements about processes is INCORRECT?

Which of the following is NOT a benefit of using public frameworks and standards?