Which of the following statements BEST describes the aims of release and deployment management?
Which of the following statements BEST describes the aims of release and deployment
management?
Which of these recommendations is good practice for Service Level Management?
Which of these recommendations is good practice for Service Level Management?
1) Include legal terminology in Service Level Agreements (SLAs)
2) It is NOT necessary to be able to measure all the targets in an SLA
A configuration model can be used to help…
A configuration model can be used to help
1) Assess the impact and cause of incidents and problems
2) Assess the impact of proposed changes
3) Plan and design new or changed services
4) Plan technology refresh and software upgrades
Which one of the following activities are carried out during the "Where do we want to be?" step of t
Which one of the following activities are carried out during the “Where do we want to be?” step of
the continual service improvement (CSI) approach?
Which of the following would commonly be in a contract underpinning an IT service?
Which of the following would commonly be in a contract underpinning an IT service?
1) Marketing information
2) Contract description and scope
3) Responsibilities and dependencies
Which one of the following can help determine the level of impact of a problem?
Which one of the following can help determine the level of impact of a problem?
What is IT Governance concerned with?
What is IT Governance concerned with?
Which of the following pairs of actions would be BEST to manage risk?
The effective management of risk requires specific types of action. Which of the following pairs of
actions would be BEST to manage risk?
Which of the following is an enabler of best practice?
Which of the following is an enabler of best practice?
Which of the following is the additional "P"?
Service design emphasizes the importance of the “Four Ps”. These “Four Ps” include Partners,
People, Processes and one other “P”. Which of the following is the additional “P”?