Which of the following statements about incident reporting and logging is CORRECT?
Which of the following statements about incident reporting and logging is CORRECT?
Which is the correct definition of a customer facing service?
Which is the correct definition of a customer facing service?
Which of the following is an example of self-help capabilities?
Which of the following is an example of self-help capabilities?
Which one of the following is the BEST definition of the term service management?
Which one of the following is the BEST definition of the term service management?
Which of the following availability management activities are considered to be proactive as opposed to reactiv
Which of the following availability management activities are considered to be proactive as
opposed to reactive?
1. Monitoring system availability
2. Designing availability into a proposed solution
Which of the following is NOT a valid objective of problem management?
Which of the following is NOT a valid objective of problem management?
Which of the following do Technology metrics measure?
Which of the following do Technology metrics measure?
Which one of the following is an objective of service catalogue management?
Which one of the following is an objective of service catalogue management?
which part of the service lifecycle?
Gathering data, monitoring performance and assessing metrics in order to facilitate service
improvements are all activities associated with which part of the service lifecycle?
The design of IT services requires the effective and efficient use of what?
The design of IT services requires the effective and efficient use of what?