Which one of the following contains information that is passed to service transition to enable the implementat
Which one of the following contains information that is passed to service transition to enable the
implementation of a new service?
Which of the following activities is be performed by access management?
Which of the following activities is be performed by access management?
Which of the following would commonly be found in a contract underpinning an IT service?
Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties
Which of the following is NOT defined as part of every process?
Which of the following is NOT defined as part of every process?
which processes?
Service transition contains detailed descriptions of which processes?
Which of the following questions does the guidance in service strategy help to answer?
Which of the following questions does the guidance in service strategy help to answer?
1. What services should we offer and to whom?
2. How do we differentiate ourselves from competing alternatives?
3. How do we create value for our customers?
Customer perceptions and business outcomes help lo define what?
Customer perceptions and business outcomes help lo define what?
Which statement should NOT be part of the value proposition for Service Design?
Which statement should NOT be part of the value proposition for Service Design?
Which core publication will you find detailed descriptions of service catalog management, information security
Which core publication will you find detailed descriptions of service catalog management,
information security and support management?
Which process would be used to compare the value that newer services have offered over those they have replace
Which process would be used to compare the value that newer services have offered over those
they have replaced?