Which of the following could BEST be described as "A decision support and planning tool that projects the
Which of the following could BEST be described as “A decision support and planning tool that
projects the likely consequences of a business action”?
What type of baseline captures the structure, contents and details of the infrastructure and represents a set
What type of baseline captures the structure, contents and details of the infrastructure and
represents a set of items that are related to each other?
what is the most appropriate next test phase?
###BeginCaseStudy###
Scenario: 12
Automatic Teller Machine (ATM)
You are a test manager in charge of integration, system and acceptance testing for a bank.
You are working on a project to upgrade an existing ATM to allow customers to obtain cash
advances from supported credit cards. The system should allow cash advances from €20 to
€500, inclusively, for all supported credit cards. The supported credit cards are American
Express, VISA, Eurocard and Mastercard.
In the master test plan the following items are listed in the section named “items and/or
features to be tested”:
I All supported credit cards
II Language localization
II Valid and invalid advances
IV Usability
V Response time
###EndCaseStudy###
Given is the following defect removal chart reported at the end of system testing – showing
total defects detected and closed defects (fixed and successfully retested). A number of
open defects are classified as critical. All tests have been executed.
Based on the chart above, what is the most appropriate next test phase?
Which of the following are included within Release and Deployment Models?
Which of the following are included within Release and Deployment Models?
1) Roles and responsibilities
2) Template release and deployment
3) Supporting systems, tools and procedures.
4) Handover activities and responsibilities
Which of the following BEST describes the purpose of access management?
Which of the following BEST describes the purpose of access management?
Which of the following are objectives of Service Design?
Which of the following are objectives of Service Design?
1) Design Services to satisfy business objectives.
2) Identify and manage risk.
3) Design effective and efficient processes
4) Design a secure and resilient IT infrastructure.
Which of the following are reasons why ITIL is successful?
Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice
4) Decision on implementation of further enhancement.
Order the following continual service improvement (CSI) implementation steps into the correct
sequence in alignment with the plan, Do, Check, Act (PDCA) model.
1) Allocate roles and responsibilities to work on CSI initiatives.
2) Measure and review that the CSI plan is executed and its objectives are being achieved.
3) Identify the scope, objectives and requirements for CSI.
4) Decision on implementation of further enhancement.
Which one of the following includes four stages called Plan, Do, Check and Act?
Which one of the following includes four stages called Plan, Do, Check and Act?
Which of the following are benefits to the business of implementing Service Transition?
Which of the following are benefits to the business of implementing Service Transition?
1. Ability to adapt quickly to new requirements
2. Reduced cost to design new services
3. Improved success in implementing changes