Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:
Implementation of ITIL Service Management requires preparing and planning the effective and
efficient use of:
What should a service always deliver to customers?
What should a service always deliver to customers?
what is the most important recommendation you would make using IEEE 1044 as a guide?
###BeginCaseStudy###
Scenario: 11
Incident Management
The following is the current incident handling process in used at the company.
Step 1: Incident is documented in the incident Tile with the following information:
– Software module or area where the fault occurred
– Who has reported the fault
– Hardware configuration used for the test that found the fault
– The sequential incident number (1 greater than the last one recorded)
Step 2: Developer assigned to fix the fault
Step 3: Developer fixes the fault
Step 4: Developer signs off the incident as closed, and it is then removed from the incident file
###EndCaseStudy###
Regarding the process described above, what is the most important recommendation you
would make using IEEE 1044 as a guide?
which part of the Deming Cycle for improving services and service management processes?
Undertaking a gap analysis is a key activity within which part of the Deming Cycle for improving
services and service management processes?
Which process is responsible for the availability, confidentiality and integrity of data?
Which process is responsible for the availability, confidentiality and integrity of data?
you need to address in detail in the master test plan?
###BeginCaseStudy###
Scenario: 12
Automatic Teller Machine (ATM)
You are a test manager in charge of integration, system and acceptance testing for a bank.
You are working on a project to upgrade an existing ATM to allow customers to obtain cash
advances from supported credit cards. The system should allow cash advances from €20 to
€500, inclusively, for all supported credit cards. The supported credit cards are American
Express, VISA, Eurocard and Mastercard.
In the master test plan the following items are listed in the section named “items and/or
features to be tested”:
I All supported credit cards
II Language localization
II Valid and invalid advances
IV Usability
V Response time
###EndCaseStudy###
Continuing with the Scenario: described in the previous question, which of the following
topics would you need to address in detail in the master test plan?
select the TWO items and/or features for which sufficient information is available to proceed with test design
###BeginCaseStudy###
Scenario: 12
Automatic Teller Machine (ATM)
You are a test manager in charge of integration, system and acceptance testing for a bank.
You are working on a project to upgrade an existing ATM to allow customers to obtain cash
advances from supported credit cards. The system should allow cash advances from €20 to
€500, inclusively, for all supported credit cards. The supported credit cards are American
Express, VISA, Eurocard and Mastercard.
In the master test plan the following items are listed in the section named “items and/or
features to be tested”:
I All supported credit cards
II Language localization
II Valid and invalid advances
IV Usability
V Response time
###EndCaseStudy###
Relying only on the information provided in the scenario, select the TWO items and/or
features for which sufficient information is available to proceed with test design.
Which of the following is the BEST description of a Business Case?
Which of the following is the BEST description of a Business Case?
which of the following?
Availability management is directly responsible for the availability of which of the following?
what number of tests remain to be run?
###BeginCaseStudy###
Scenario: 12
Automatic Teller Machine (ATM)
You are a test manager in charge of integration, system and acceptance testing for a bank.
You are working on a project to upgrade an existing ATM to allow customers to obtain cash
advances from supported credit cards. The system should allow cash advances from €20 to
€500, inclusively, for all supported credit cards. The supported credit cards are American
Express, VISA, Eurocard and Mastercard.
In the master test plan the following items are listed in the section named “items and/or
features to be tested”:
I All supported credit cards
II Language localization
II Valid and invalid advances
IV Usability
V Response time
###EndCaseStudy###
Given the following figures for the testing on a project, and assuming the failure rate for initial
tests remains constant and that all retests pass, what number of tests remain to be run?