Which one of the following is NOT part of the service design stage of the service lifecycle?
Which one of the following is NOT part of the service design stage of the service lifecycle?
which part of the testing activity is most difficult to estimate?
###BeginCaseStudy###
Scenario: 7
Test Estimation
You have been contracted to manage the acceptance testing of a new computer-based
reservation system for a travel agency. You have provided an approximate budget estimate
for the testing project based on previous experience with similar sized projects. However, the
management of the parent company of the travel agency will not commit to the budget until
detailed cost estimates are provided. The reservation system is being developed by a third
party However, detailed specifications of the software are available, as well as an estimate
of the total effort that will be spent in developing the software. The software is to be delivered
in four increments, and the functionality to be delivered in each increment has already been
agreed on.
###EndCaseStudy###
In general which part of the testing activity is most difficult to estimate?
Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?
Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?
What is the result of carrying out an activity, following a process or delivering an IT service known as?
What is the result of carrying out an activity, following a process or delivering an IT service known
as?
why is it NOT a good idea to estimate the testing effort based only on a percentage of development effort?
###BeginCaseStudy###
Scenario: 7
Test Estimation
You have been contracted to manage the acceptance testing of a new computer-based
reservation system for a travel agency. You have provided an approximate budget estimate
for the testing project based on previous experience with similar sized projects. However, the
management of the parent company of the travel agency will not commit to the budget until
detailed cost estimates are provided. The reservation system is being developed by a third
party However, detailed specifications of the software are available, as well as an estimate
of the total effort that will be spent in developing the software. The software is to be delivered
in four increments, and the functionality to be delivered in each increment has already been
agreed on.
###EndCaseStudy###
In general, why is it NOT a good idea to estimate the testing effort based only on a
percentage of development effort? Identify THREE valid reasons.
Identify the input to the Problem Management process.
Identify the input to the Problem Management process.
Which process is responsible for managing relationships with vendors?
Which process is responsible for managing relationships with vendors?
Which aspect in the test estimate is the main risk in this project?
###BeginCaseStudy###
Scenario: 7
Test Estimation
You have been contracted to manage the acceptance testing of a new computer-based
reservation system for a travel agency. You have provided an approximate budget estimate
for the testing project based on previous experience with similar sized projects. However, the
management of the parent company of the travel agency will not commit to the budget until
detailed cost estimates are provided. The reservation system is being developed by a third
party However, detailed specifications of the software are available, as well as an estimate
of the total effort that will be spent in developing the software. The software is to be delivered
in four increments, and the functionality to be delivered in each increment has already been
agreed on.
###EndCaseStudy###
Which aspect in the test estimate is the main risk in this project?
Which of the following provides resources to resolve operational and support issues during Release and Deploym
Which of the following provides resources to resolve operational and support issues during
Release and Deployment?
Which of the following service desk organizational structures are described in service operation?
Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun