Which of the following is the BEST definition of the term service management?
Which of the following is the BEST definition of the term service management?
Which of the following are valid reasons for adopting a different life cycle (from the V model), for increment
###BeginCaseStudy###
Scenario: 4
V2
Test Management Tool
The project situation after 11 months is:
– The first increment was released one week late but contained sufficient functionality to be
declared fit for purpose’. However, there were 20 outstanding incidents deferred to
increment two.
– The amount of voluntary overtime worked PV the test team has reduced the second
Increment slippage to just 3 weeks.
– There is talk of reducing the scope of requirements. The purpose of this is to first deliver
the application with support for manual testing and then to provide a delivery * weeks later to
resolve any remaining points and provide support for automated testing (i.e. the link to the
capture-replay tool).
– Concerns have been expressed by a section of the user community, that in some places
the usability is very poor.
###EndCaseStudy###
Which of the following are valid reasons for adopting a different life cycle (from the V model),
for increments after the first year?
i) We do not have a clear understanding of the requirements from a customer perspective.
ii) We see the risk of delivering requested functionality late as being higher than the risk of
delivering a lower quality product.
iii) We do not have a budget for additional regression testing which is needed to ensure that
existing functionality is not compromised by future iterations.
iv) The company test strategy does not fit well within the V life cycle model.
Which role is accountable for a specific service within an organization?
Which role is accountable for a specific service within an organization?
Which of the following is a characteristic of good testing in any life cycle model?
###BeginCaseStudy###
Scenario: 4
V2
Test Management Tool
The project situation after 11 months is:
– The first increment was released one week late but contained sufficient functionality to be
declared fit for purpose’. However, there were 20 outstanding incidents deferred to
increment two.
– The amount of voluntary overtime worked PV the test team has reduced the second
Increment slippage to just 3 weeks.
– There is talk of reducing the scope of requirements. The purpose of this is to first deliver
the application with support for manual testing and then to provide a delivery * weeks later to
resolve any remaining points and provide support for automated testing (i.e. the link to the
capture-replay tool).
– Concerns have been expressed by a section of the user community, that in some places
the usability is very poor.
###EndCaseStudy###
Which of the following is a characteristic of good testing in any life cycle model?
Which of the following is commonly found in a contract underpinning an IT service?
Which of the following is commonly found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties
Which of the following would you expect to see in the master test plan?
###BeginCaseStudy###
Scenario: 4
V2
Test Management Tool
The project situation after 11 months is:
– The first increment was released one week late but contained sufficient functionality to be
declared fit for purpose’. However, there were 20 outstanding incidents deferred to
increment two.
– The amount of voluntary overtime worked PV the test team has reduced the second
Increment slippage to just 3 weeks.
– There is talk of reducing the scope of requirements. The purpose of this is to first deliver
the application with support for manual testing and then to provide a delivery * weeks later to
resolve any remaining points and provide support for automated testing (i.e. the link to the
capture-replay tool).
– Concerns have been expressed by a section of the user community, that in some places
the usability is very poor.
###EndCaseStudy###
Which of the following would you expect to see in the master test plan?
Which of the following is NOT a purpose of Service Transition?
Which of the following is NOT a purpose of Service Transition?
Which of the following would be the most significant input to estimating the time to carry out the specified t
###BeginCaseStudy###
Scenario: 4
V2
Test Management Tool
The project situation after 11 months is:
– The first increment was released one week late but contained sufficient functionality to be
declared fit for purpose’. However, there were 20 outstanding incidents deferred to
increment two.
– The amount of voluntary overtime worked PV the test team has reduced the second
Increment slippage to just 3 weeks.
– There is talk of reducing the scope of requirements. The purpose of this is to first deliver
the application with support for manual testing and then to provide a delivery * weeks later to
resolve any remaining points and provide support for automated testing (i.e. the link to the
capture-replay tool).
– Concerns have been expressed by a section of the user community, that in some places
the usability is very poor.
###EndCaseStudy###
Which of the following would be the most significant input to estimating the time to carry out
the specified testing tasks?
Which of the following is NOT an objective of the Operations Management function?
Which of the following is NOT an objective of the Operations Management function?
Which of the following would be the TWO most appropriate examples of entry criteria documented in the system i
###BeginCaseStudy###
Scenario: 4
V2
Test Management Tool
The project situation after 11 months is:
– The first increment was released one week late but contained sufficient functionality to be
declared fit for purpose’. However, there were 20 outstanding incidents deferred to
increment two.
– The amount of voluntary overtime worked PV the test team has reduced the second
Increment slippage to just 3 weeks.
– There is talk of reducing the scope of requirements. The purpose of this is to first deliver
the application with support for manual testing and then to provide a delivery * weeks later to
resolve any remaining points and provide support for automated testing (i.e. the link to the
capture-replay tool).
– Concerns have been expressed by a section of the user community, that in some places
the usability is very poor.
###EndCaseStudy###
Which of the following would be the TWO most appropriate examples of entry criteria
documented in the system integration test plan?