What is the objective of Access Management?
What is the objective of Access Management?
Which of the following should be available to the Service Desk?
Which of the following should be available to the Service Desk?
1. Known Error Data
2. Change Schedules
3. Service Knowledge Management System
4. The output from monitoring tools
which part of the Service Lifecycle?
“Planning and managing the resources required to deploy a release into production” is a purpose
of which part of the Service Lifecycle?
Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?
Which of the following statements about the Service Portfolio and Service Catalogue is the MOST
CORRECT?
Which of the recommendations conform to Service Level Management good practice?
A consultant has made two recommendations to you in a report:
1. To include legal terminology in your Service Level Agreements (SLAs)
2. It is not necessary to be able to measure all the targets in an SLA
Which of the recommendations conform to Service Level Management good practice?
Availability Management is responsible for availability of the:
Availability Management is responsible for availability of the:
which part of the Service Lifecycle?
The consideration of business outcomes and value creation are principles of which part of the
Service Lifecycle?
Which part of the service lifecycle is responsible for coordinating and carrying out the activities and proces
Which part of the service lifecycle is responsible for coordinating and carrying out the activities and
processes required to deliver and manage services at agreed levels to business users and
customers?
Which of the following topics should NOT be included in the test progress report?
###BeginCaseStudy###
Scenario: 1
Medical Domain
You are working as a test manager in the medical domain leading a team of system testers.
You are currently working on a major release of the product which gives customers many
new features and resolves a number of problem reports from previous releases.
###EndCaseStudy###
You are about to release a test progress report to a senior manager, who is not a test
specialist. Which of the following topics should NOT be included in the test progress report?
which one of the following processes?
Identity and Rights are two major concepts involved in which one of the following processes?