Which process will regularly analyze incident data to identify discernable trends?

Which is the CORRECT list for the three levels of a multi level Service Level Agreement(SLA)?

Match the following activities with the Deming Cycle stages
1. Monitor, Measure and Review
2. Continual Improvement
3. Implement Initiatives
4. Plan for Improvement

Which of the following is NOT a responsibility of service transition?

Which of the following does the Availability Management process include?
1. Ensuring services are able to meet availability targets
2. Monitoring and reporting actual availability
3. Improvement activities, to ensure that services continue to meet or exceed their availability
goals

In which of the following situations should a Problem Record be created?

Understanding the level of risk during and after change and providing confidence in the degree of
compliance with governance requirements during change are both ways of adding business value
through which part of the service lifecycle?

Which of the following defines the level of protection in Information Security Management?

Which of these would fall outside the scope of a typical service change management process?

There are four types of metrics that can be used to measure the capability and performance of
processes. Which of the four metrics is missing from the list below?
1. Progress
2. Effectiveness
3. Efficiency
4. ?