Major Incidents require:
Major Incidents require:
Which of the following is concerned with fairness and transparency?
Which of the following is concerned with fairness and transparency?
Which of the following is NOT part of the Service Design phase of the Service Lifecycle?
Which of the following is NOT part of the Service Design phase of the Service Lifecycle?
Contracts relating to an outsourced Data Centre would be managed by?
Contracts relating to an outsourced Data Centre would be managed by?
What imbalance does this represent?
An IT department is under pressure to cut costs. As a result, the quality of services has started to
suffer. What imbalance does this represent?
What is the definition of an Alert?
What is the definition of an Alert?
which of the following?
“Service Management is a set of specialized organizational capabilities for providing value to
customers in the form of services”. These specialized organizational capabilities include which of
the following?
How is the Service Catalogue used to add value to the service provider organization?
How is the Service Catalogue used to add value to the service provider organization?
Which of the following is the goal or purpose of service level management?
Which of the following is the goal or purpose of service level management?
which process?
Removing or restricting rights to use an IT Service is the responsibility of which process?