Which one of the following is NOT a characteristic of a process?
Which one of the following is NOT a characteristic of a process?
Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?
Which one of the following is NOT a responsibility of the service transaction stage of the service
lifecycle?
Which of the following BEST describes technical management?
Which of the following BEST describes technical management?
Which of the following is not a service desk type recognized in the service operation volume of ITIL?
Which of the following is not a service desk type recognized in the service operation volume of
ITIL?
What is the primary focus of the business management?
What is the primary focus of the business management?
which could seriously affect IT services, the IT service provider can always provide minimum agreed business-r
Which process has the purpose to ensure that, by managing the risks which could seriously affect
IT services, the IT service provider can always provide minimum agreed business-related service
levels?
Which one of the following is the BEST description of a service request?
Which one of the following is the BEST description of a service request?
Which process is involved in monitoring an IT service and detecting when the performance drops below acceptabl
Which process is involved in monitoring an IT service and detecting when the performance drops
below acceptable limits?
Which one of the following do major incidents require?
Which one of the following do major incidents require?
What is the BEST description of the purpose of the service operation stage of the service lifecycle?
What is the BEST description of the purpose of the service operation stage of the service
lifecycle?