Which of the following activities are performed by a service desk?
Which of the following activities are performed by a service desk?
1. Logging details of incidents and service requests
2. Providing first-line investigation and diagnosis
3. Restoring service
4. Implementing all standard changes
Which is a purpose of a Configuration Management Strategy?
Which is a purpose of a Configuration Management Strategy?
Which of the following is NOT an objective of Continual Service Improvement?
Which of the following is NOT an objective of Continual Service Improvement?
What takes place during the Closing a Project process?
What takes place during the Closing a Project process?
Which is the fourth?
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
Which characteristic of a project reflects that there are different perspectives and motivations for customers
Which characteristic of a project reflects that there are different perspectives and motivations for
customers and suppliers?
What are the three types of metrics that an organization should collect to support continual service improveme
What are the three types of metrics that an organization should collect to support continual service
improvement (CSI)?
Which is a purpose of a Project Brief?
Which is a purpose of a Project Brief?
Which of the following are classed as stakeholders in service management?
Which of the following are classed as stakeholders in service management?
1. Customers
2. Users
3. Suppliers
Who carries out audits that are independent of the project?
Who carries out audits that are independent of the project?