How many people should be accountable for a process as defined in the RACI model?
How many people should be accountable for a process as defined in the RACI model?
Which is a purpose of an Exception Plan?
Which is a purpose of an Exception Plan?
Where should the following information be stored?
Where should the following information be stored?
1. The experience of staff
2. Records of user behaviour
3. Supplier’s abilities and requirements
4. User skill levels
The addition, modification or removal of an authorized, planned or supported service or service component̷
The addition, modification or removal of an authorized, planned or supported service or service
component and its associated documentation is a definition of what?
Which is a true statement about management stages and technical stages?
Which is a true statement about management stages and technical stages?
Which of the following statements about standard changes are CORRECT?
Which of the following statements about standard changes are CORRECT?
1. The approach is pre-authorized
2. The risk is usually low and well understood
3. Details of the change will be recorded
4. Some standard changes will be triggered by the request fulfilment process
The purpose of the Starting up a Project process is as much about [?
Identify the missing words in the following sentence. The purpose of the Starting up a Project
process is as much about [?] as it is about requesting authorization to initiate viable projects,
Which one of the following provides the CORRECT list of processes within the service operation stage of the se
Which one of the following provides the CORRECT list of processes within the service operation
stage of the service lifecycle?
Which role is responsible for specifying the project benefits?
Which role is responsible for specifying the project benefits?
which process is problem management likely to share categorization and impact coding systems?
With which process is problem management likely to share categorization and impact coding
systems?