Which role is responsible for the management of a risk assigned to it?
Which role is responsible for the management of a risk assigned to it?
Which of the following provide value to the business from service strategy?
Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make
their customer’s successful
2. Enabling the service provider to respond quickly and effectively to changes in the business
environment
3. Reduction in the duration and frequency of service outages
What role, in approving the design of the programme, has a focus on compliance with corporate controls?
What role, in approving the design of the programme, has a focus on compliance with corporate
controls?
What is the definition of a project outcome?
What is the definition of a project outcome?
What are the categories of event described in the ITIL service operation book?
What are the categories of event described in the ITIL service operation book?
Which BEST describes a ‘reduce’ response to a risk?
Which BEST describes a ‘reduce’ response to a risk?
What is defined as a temporary organization that is created for the purpose of delivering one or more business
What is defined as a temporary organization that is created for the purpose of delivering one or
more business products?
which of the following?
A process owner is responsible for which of the following?
1. Defining the process strategy
2. Assisting with process design
3. Improving the process
4. Performing all activities involved in a process
Which would you NOT expect to find in a Programme Brief?
Which would you NOT expect to find in a Programme Brief?
Why is the Initiating a Project process used?
Why is the Initiating a Project process used?