Which of the following answers specifies the correct sequence for these steps?
According to the Deming quality circle a number of steps must be performed repeatedly in order to
ensure good performance. Which of the following answers specifies the correct sequence for
these steps?
what is Capacity Management responsible?
For what is Capacity Management responsible?
which of the following activities of Configuration Management are audits regularly implemented?
For which of the following activities of Configuration Management are audits regularly
implemented?
which ITIL department has responsibilities that include distributing information to users?
Which ITIL process or which ITIL department has responsibilities that include distributing
information to users?
What is the first step when registering an incident?
What is the first step when registering an incident?
When is a back-out plan invoked?
When is a back-out plan invoked?
What is the term used for a situation derived from a series of incidents with the same characteristics?
What is the term used for a situation derived from a series of incidents with the same
characteristics?
which have been made to the IT infrastructure have been properly documented?
Which ITIL process verifies that the modifications which have been made to the IT infrastructure
have been properly documented?
Which activity of Security Management leads to a security sub-clause in the Service Level Agreement (SLA)?
Security Management includes a number of sub-processes. Which activity of Security
Management leads to a security sub-clause in the Service Level Agreement (SLA)?
Which of the following parties involved in an incident determines whether that incident can be closed?
Which of the following parties involved in an incident determines whether that incident can be
closed?