What is the use of additional technical expertise in the Incident Management process called?
What is the use of additional technical expertise in the Incident Management process called?
which of the following activities was Configuration Management responsible?
A number of new PCs have been installed at a company’s offices. For which of the following
activities was Configuration Management responsible?
What ITIL process should be set up in order to provide good insight into these consequences?
In company X a specific component of the IT infrastructure has been modified. This could have
consequences for other components. What ITIL process should be set up in order to provide good
insight into these consequences?
Which term is applicable to this situation?
A customer calls the Service Desk and reports that the system is slow. He asks whether he can be
given another PC like his colleague’s, which is much faster. Which term is applicable to this
situation?
Which of the following is a Problem Management activity that can be categorized as being proactive?
One of Problem Management’s tasks is to proactively prevent incidents. Which of the following is a
Problem Management activity that can be categorized as being proactive?
What information is this?
Information is regularly exchanged between Problem Management and Change Management.
What information is this?
Which ITIL process provides change proposals in order to eliminate structural errors?
Which ITIL process provides change proposals in order to eliminate structural errors?
What is meant by the urgency of an incident?
What is meant by the urgency of an incident?
Which of the following tasks is part of proactive Problem Management?
Which of the following tasks is part of proactive Problem Management?
Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical model of t
Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical
model of the IT infrastructure and IT services?