When must a Post Implementation Review take place?
When must a Post Implementation Review take place?
Which activity takes place immediately after recording and registering an incident?
Which activity takes place immediately after recording and registering an incident?
Which ITIL process has the task of classifying incoming interruption reports?
Which ITIL process has the task of classifying incoming interruption reports?
Which of the following statements about the Service Catalogue is correct?
Which of the following statements about the Service Catalogue is correct?
Which of the following describes the basic concept of Integrity in the Security Management process?
Which of the following describes the basic concept of Integrity in the Security Management
process?
Which activity takes place after the evaluation of a service?
Users have complained about the e-mail service. An evaluation of the service has been
performed. Which activity takes place after the evaluation of a service?
what happens during the activity called "monitoring"?
In the Service Level Management Process, what happens during the activity called “monitoring”?
Which of the following reports is an incident?
Reports of different types arrive at a Service Desk. Which of the following reports is an incident?
Which ITIL process is responsible for solving these difficulties on a structural basis?
The cash registers in a supermarket experience network disruptions daily between 4 p.m. and 6
p.m. Which ITIL process is responsible for solving these difficulties on a structural basis?
Which ITIL process aims to prevent incidents resulting from changes to the IT infrastructure?
Which ITIL process aims to prevent incidents resulting from changes to the IT infrastructure?