Which ITIL process is responsible for tracing the underlying cause of errors?
Which ITIL process is responsible for tracing the underlying cause of errors?
What is meant by the urgency of an incident?
What is meant by the urgency of an incident?
which ITIL process is this employee now playing a role?
In an organization, the purchasing department has relocated internally – not just the people, but
also their IT resources. A Service Desk employee has been commissioned to relocate this
department’s workstations. In which ITIL process is this employee now playing a role?
What is the term used for a fully described and approved Change that does not have to be evaluated by Change M
What is the term used for a fully described and approved Change that does not have to be
evaluated by Change Management each time?
What is Application Sizing?
The Application Sizing activity is part of Capacity Management. What is Application Sizing?
Which ITIL process is responsible for creating the cost agreements for extra support of the Service Desk?
Which ITIL process is responsible for creating the cost agreements for extra support of the Service
Desk?
Which ITIL process manager requires a report specifying the duration of an interruption of a Configuration Ite
Which ITIL process manager requires a report specifying the duration of an interruption of a
Configuration Item?
Who decides the category of a change?
Who decides the category of a change?
When can the Known Error be closed?
The successful diagnosis of a problem results in a Known Error. On the basis of this Known Error
a Request for Change may be raised. When can the Known Error be closed?
Which of the following ITIL processes could also initiate this kind of measure?
In IT Service Continuity Management various precautionary measures are taken, for example
using an emergency power provision. Which of the following ITIL processes could also initiate this
kind of measure?