Under whose leadership is this discussion held?
An organization plans on implementing a new network operating system. Before the actual
implementation takes place, the plan of approach for achieving the implementation is discussed.
Under whose leadership is this discussion held?
What is the criterion used by Change Management in determining the category for a Request for Change?
What is the criterion used by Change Management in determining the category for a Request for
Change?
Which activity is not the responsibility of IT Service Continuity Management?
Which activity is not the responsibility of IT Service Continuity Management?
Which of the following is the best description of the contents of the Definitive Software Library?
Which of the following is the best description of the contents of the Definitive Software Library?
Which of the following is an incident?
The Service Desk receives different types of calls. Which of the following is an incident?
What is the process owner responsible for?
A process is a logically coherent series of activities for a pre-defined goal. What is the process
owner responsible for?
Which activity is performed after acceptance of a Request for Change?
In Change Management, a number of activities take place between the acceptance of a Request
for Change and the completion of the change. Which activity is performed after acceptance of a
Request for Change?
Which step in this model must be taken first?
The Deming quality circle is a model for control based on quality. Which step in this model must be
taken first?
Which ITIL process is responsible for annually allocating the costs of Underpinning Contracts?
Which ITIL process is responsible for annually allocating the costs of Underpinning Contracts?
What is the first activity when implementing a release?
What is the first activity when implementing a release?