What is the primary task of Error Control?
What is the primary task of Error Control?
Which ITIL process is responsible for analyzing risks and counter measures?
Which ITIL process is responsible for analyzing risks and counter measures?
How does Problem Management contribute to a higher solution percentage of first-line support?
How does Problem Management contribute to a higher solution percentage of first-line support?
Which ITIL process has responsibility in preventing unauthorized access to data?
Which ITIL process has responsibility in preventing unauthorized access to data?
When is a Known Error identified?
When is a Known Error identified?
Which ITIL process has the following objective?
Which ITIL process has the following objective? Correcting malfunctions in the services as quickly
as possible by minimizing the consequences of the malfunctions, so that the user is hindered as
little as possible.
What aspects would you not expect to see in a Service Level report designed for the customer?
What aspects would you not expect to see in a Service Level report designed for the customer?
Which ITIL process is responsible for handling an application for a new workstation according to a standard wo
Which ITIL process is responsible for handling an application for a new workstation according to a
standard working method?
What is a request to replace something within the IT infrastructure called?
What is a request to replace something within the IT infrastructure called?
Which ITIL process is responsible for this?
When the cause of one or more incidents is not known, additional resources are assigned to
identify the cause. Which ITIL process is responsible for this?