What is a baseline in the IT infrastructure?
What is a baseline in the IT infrastructure?
What does Mean Time To Repair (MTTR) mean?
What does Mean Time To Repair (MTTR) mean?
Where is the planning of changes kept up to date?
Where is the planning of changes kept up to date?
Which ITIL process carries out a risk analysis on the possible threats to and vulnerabilities of the IT infras
Which ITIL process carries out a risk analysis on the possible threats to and vulnerabilities of the
IT infrastructure?
What is the difference between a process and a project?
What is the difference between a process and a project?
Which activity needs to be carried out by Problem Management in order to achieve this?
One of the objectives of Problem Management is to minimize the impact of problems on IT
services. Which activity needs to be carried out by Problem Management in order to achieve this?
which role is ultimately responsible for the entire process?
In the Change Management process, which role is ultimately responsible for the entire process?
Which ITIL process is responsible for setting up the cost allocation system?
Which ITIL process is responsible for setting up the cost allocation system?
What is the responsibility of the Change Management process here?
When implementing a new version of an application both Change Management and Release
Management are involved. What is the responsibility of the Change Management process here?
Which of the following is a department rather than a process?
Which of the following is a department rather than a process?