Which of the following is a benefit of using ITIL?
Which of the following is a benefit of using ITIL?
Which statement best describes the role of the Service Desk?
Which statement best describes the role of the Service Desk?
What is the meaning of the term Serviceability?
What is the meaning of the term Serviceability?
Which activity is not a Service Desk activity?
Which activity is not a Service Desk activity?
What part of the Capacity Management process does this refer to?
The Capacity Manager asks the user of an application whether a certain activity can be performed
at night so that the CPU is not overloaded during the day. What part of the Capacity Management
process does this refer to?
What criterion defines a category for a change?
Changes are divided into categories. What criterion defines a category for a change?
Who is responsible for tracking and monitoring an incident?
Who is responsible for tracking and monitoring an incident?
Which ITIL process is responsible for determining the hardware necessary in order to support an application?
Which ITIL process is responsible for determining the hardware necessary in order to support an
application?
what should happen next?
Release Management has distributed a defective Release. As a result, monthly invoicing has
come to a standstill. This has very radical consequences for the business and has been reported
as an incident. According to ITIL best practices, what should happen next?
How is a change that must be made quickly called?
How is a change that must be made quickly called?