What is the category of this change?
Consider a change that has been performed before and is part of the operational practice of the
business. What is the category of this change?
Which stakeholder will define service level requirements?
Which stakeholder will define service level requirements?
When is the milestone review report signed off in the Project Planning SMF?
When is the milestone review report signed off in the Project Planning SMF?
Which of the following is used for the assessment of maturity of organizations?
Which of the following is used for the assessment of maturity of organizations?
What Management Review (MR) determines whether IT is working on the right things and clarifies the business va
What Management Review (MR) determines whether IT is working on the right things and clarifies
the business value of proposed projects?
What is the purpose of CobiT TM ?
What is the purpose of CobiT TM ?
which SMF?
Preparing the functional specification and solution design and preparing work plans belongs to
which SMF?
Which element can be used to assess the quality of a service?
The quality of a product may be assessed by elements such as its appearance, usefulness and
robustness. Which element can be used to assess the quality of a service?
What is a goal of the Plan phase?
What is a goal of the Plan phase?
What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management
What is the objective of the Continual Improvement (Act) stage of Planning and Implementing
Service Management, as described in the ISO/IEC 20000 standard?