What is a key outcome of the Financial Management SMF?
What is a key outcome of the Financial Management SMF?
What is the minimum level of frequency with which these Plans should be developed and reviewed?
Availability and Service Continuity Plans need to be developed and reviewed periodically to
ensure that requirements are met as agreed in all circumstances, from normal operations through
to a major loss of service. What is the minimum level of frequency with which these Plans should
be developed and reviewed?
Is the primary goal of the Manage layer to establish an integrated approach to IT service management activitie
Is the primary goal of the Manage layer to establish an integrated approach to IT service
management activities?
Which of the following is a benefit of ISO/IEC 20000 certification?
Which of the following is a benefit of ISO/IEC 20000 certification?
What is a goal of Financial management?
What is a goal of Financial management?
What is the objective of Service Level Management?
What is the objective of Service Level Management?
What does the focus of the Governance, Risk and Compliance SMF in the Plan Phase not include?
What does the focus of the Governance, Risk and Compliance SMF in the Plan Phase not
include?
Which of the following statements is true?
Which of the following statements is true?
How many SMFs are there in the Operate phase?
How many SMFs are there in the Operate phase?
which process will Service Level Management require input?
When a new service is being planned, Service Level Management needs to ensure that existing
performance levels of other IT services will not be unduly impacted. From which process will
Service Level Management require input?