what is an important best practice to consider?
While planning for service improvements, what is an important best practice to consider?
What is to be preserved in the activity?
What is to be preserved in the activity reserving the testware? What is to be preserved in the
activity?
What can be improved by achieving quality objectives?
What can be improved by achieving quality objectives?
What is an advantage of the BDTM approach?
What is an advantage of the BDTM approach?
What information with respect to training should be maintained?
Staff should be trained in relevant aspects of Service Management. What information with respect
to training should be maintained?
What is not an element of a test case in relation to the system behavior to be tested?
What is not an element of a test case in relation to the system behavior to be tested?
Which statement below is not a purpose of Supplier Management procedures?
Which statement below is not a purpose of Supplier Management procedures?
What are drivers for?
Drivers can be used in the Execution phase of a test process. What are drivers for?
When will the customer be informed?
The service provider thinks that the service levels will not be met might a certain incident occur.
When will the customer be informed?
Which problem does this not prevent?
Problems can be prevented by looking closely at the way the starting point for the test execution
must be structured and which process must be deployed when using it. Which problem does this
not prevent?