Which interested party will define Service level requirements?
Which interested party will define Service level requirements?
What is the best definition of a Service management system?
What is the best definition of a Service management system?
What is the objective of Customer satisfaction measurement?
Customer satisfaction measurement is an important activity in the Business relationship
management process.
What is the objective of Customer satisfaction measurement?
How should the requirements for Service continuity and availability be identified?
How should the requirements for Service continuity and availability be identified?
Which process is responsible for the definition of this process?
According to the ISO/IEC 20000-1:2011 standard it is important that a process exists to deal with
contractual disputes with suppliers.
Which process is responsible for the definition of this process?
What is the objective of the maintain and improve the SMS stage (Act)?
What is the objective of the maintain and improve the SMS stage (Act)?
Which Changes should be documented through formal change records?
Which Changes should be documented through formal change records?
What is the responsibility of the Change management process here?
When implementing a new version of an application both Change management and Release
management are involved.
What is the responsibility of the Change management process here?
What is an example of a Configuration item (CI)?
What is an example of a Configuration item (CI)?
What is a valid reason for an IT service provider to adopt and implement the ISO/IEC 20000 standard?
What is a valid reason for an IT service provider to adopt and implement the ISO/IEC 20000 standard?