What is the added value of a service being delivered according to IT service management best practice?
What is the added value of a service being delivered according to IT service management best
practice?
what is required for compliance?
In evaluating a Cloud service provider and as part of a proper governance framework, what is
required for compliance?
What best describes the term Mean Time Between Failures (MTBF)?
What best describes the term Mean Time Between Failures (MTBF)?
Who is responsible for securing Cloud user data?
Who is responsible for securing Cloud user data?
Which of these is a record?
Service providers manage various documents and records to ensure effective planning, operation
and control of Service management.
Which of these is a record?
Which factor partly determines the priority of an Incident?
Which factor partly determines the priority of an Incident?
What is a requirement according to ISO/IEC 20000-1 when establishing the Business relationship management proc
What is a requirement according to ISO/IEC 20000-1 when establishing the Business relationship
management process?
Why is a Service management system required?
Why is a Service management system required?
Which process works in conjunction with Change management during a PIR?
A Post implementation review (PIR) is used to determine whether a corrective change has been
successfully implemented.
Which process works in conjunction with Change management during a PIR?
What characteristic do the ISO/IEC 27001 and ISO/IEC 20000 standards have in common?
What characteristic do the ISO/IEC 27001 and ISO/IEC 20000 standards have in common?