What are the key contents of a Service management system (SMS)?
What are the key contents of a Service management system (SMS)?
What is the goal of an ISO/IEC 20000 follow-up audit?
What is the goal of an ISO/IEC 20000 follow-up audit?
what would not be defined?
The Supplier Management process must define several formal policies and procedures to cover
possible events in the service provider-supplier relationship.
According to ISO/IEC 20000-1, what would not be defined?
What is an example of a service model?
The National Institute of Standards and Technology (NIST) states there are ‘five essential
characteristics, three service models and four deployment models’ to Cloud Computing.
What is an example of a service model?
Which process reports about software failures resulting from software changes?
Which process reports about software failures resulting from software changes?
Which communication protocol group is generally accepted on the Internet?
Which communication protocol group is generally accepted on the Internet?
What are the four activities involved?
Deming proposed a system for continuous improvement. What are the four activities involved?
What is the simplest way of consuming Cloud services for general purposes?
What is the simplest way of consuming Cloud services for general purposes?
what needs to be considered to ensure on-going compliance with the service providers corporate objectives / re
When planning a quality approach to the Service management system, what needs to be
considered to ensure on-going compliance with the service providers corporate objectives /
requirements?
What is the international standard for IT Service Management processes?
What is the international standard for IT Service Management processes?