what actions should a service provider perform if the complaint is not resolved?
Having a policy that defines and manages customer complaints is a key element of Business
Relationship Management.
According to ISO/IEC 20000-1, what actions should a service provider perform if the complaint is
not resolved?
Which security issue is important to your organization as you evaluate Cloud service providers?
Which security issue is important to your organization as you evaluate Cloud service providers?
What evidence would be gathered to demonstrate continual improvement?
A company includes the principle of continual improvement of the Service management system
(SMS) in their Service management plan.
What evidence would be gathered to demonstrate continual improvement?
What is the main challenge for providers as moving to the Cloud causes changes in relation to their customers?
What is the main challenge for providers as moving to the Cloud causes changes in relation to
their customers?
What other process is tightly related (e.g., share activities) to Business relationship management?
What other process is tightly related (e.g., share activities) to Business relationship management?
What is not an operational benefit of Cloud Computing?
What is not an operational benefit of Cloud Computing?
What action should a service provider perform if a service request cannot be fulfilled within the agreed timef
A recent request for a new phone has been received. The request has all necessary approvals but
when the service provider places the order with the vendor, the phone is now out of stock and new
stock is not due for two weeks. This delay will breach the agreed fulfillment time.
What action should a service provider perform if a service request cannot be fulfilled within the
agreed timefra mes?
Which Service Model provides the best environment for testing new software?
Which Service Model provides the best environment for testing new software?
Which process has the objective of helping to control the IT infrastructure by maintaining a logical model of
Which process has the objective of helping to control the IT infrastructure by maintaining a logical
model of the IT infrastructure and IT services?
The three elements that form the security corner stone of IP based network management and policy administratio
The three elements that form the security corner stone of IP based network management and
policy administration are the so-called Triple-A.
What is not one of the Triple-A elements?