What is the most common process that is associated with the Service Desk?
What is the most common process that is associated with the Service Desk?
What is required in order to achieve ISO/IEC 20000 certification?
What is required in order to achieve ISO/IEC 20000 certification?
What is the reason for this?
Problem Management is responsible for carrying out trend analysis of Incident volumes and types.
What is the reason for this?
What is the major benefit for software developers with regard to Cloud platforms?
What is the major benefit for software developers with regard to Cloud platforms?
What is the purpose of CobiT™?
What is the purpose of CobiT™?
What advantage does PaaS have compared to IaaS?
What advantage does PaaS have compared to IaaS?
Why is it important that the Service Desk attempts to link an Incident to a Known Error?
Why is it important that the Service Desk attempts to link an Incident to a Known Error?
What is this called?
Presenting a user with a logical space for storing data and mapping this to the physical location
where it is stored allows many systems to share the same storage device.
What is this called?
What must be included in a well defined Process structure?
What must be included in a well defined Process structure?
How can this happen?
The Total Cost of Ownership (TCO) of a Cloud solution may change and in the worst case
increase.
How can this happen?