Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing
Which process has the goal to maintain and improve rr Service quality, through a constant cycle of
agreeing, monitoring and reporting upon IT service achievements and the investigation of actions
to eradicate poor service?
How can moving to Cloud Computing reduce capital expenses?
How can moving to Cloud Computing reduce capital expenses?
Which process has the most to contribute?
Input from other Service Management processes is required to keep the IT service continuity plan
current
Which process has the most to contribute?
What is the intended result of a Distributed Denial of Service (DDOS) attack on a web site?
What is the intended result of a Distributed Denial of Service (DDOS) attack on a web site?
which process will Service Level Management (SLM) require input?
When a new service is being planned Service Level Management (SLM) needs to ensure that
existing performance levels of other IT services will not be unduly impacted.
From which process will Service Level Management (SLM) require input?
What does ‘loosely coupled’ mean?
What does ‘loosely coupled’ mean?
What is the objective of a Management System?
What is the objective of a Management System?
What is the benefit of replication of data center sites?
What is the benefit of replication of data center sites?
What must be included in the Release policy?
A Release policy needs to be documented and agreed. What must be included in the Release
policy?
How can backups be generated without interrupting ongoing processes?
How can backups be generated without interrupting ongoing processes?